How do I register?

Customers can register for a website account here.

Please note that for the protection of our customers and the Jewellery Trade itself, we maintain a strict "Trade Only" policy, to uphold this, we require all customers to supply us at least one valid jewellery trade reference from a company or individual within the jewellery trade.

Customers that do not meet our requirements will have their account application rejected.

Do I have to have an account to browse the Euromounts Australia website?

No, you do not have to have an account to view products and ranges across our website.

However, if you wish to view product pricing and place online orders, you will need to register for a website account.

Is my Euromounts Australia website account a credit account?

No. Your website account is completely unrelated to the Customer Credit Accounts that we offer instore, and only serves a purpose for browsing our website and shopping online.

How can I change my personal details / password?

Customers can edit and manage all of their personal details via their "My Account".

To specifically edit your personal details, visit here.

To specifically change your password, visit here.

I've forgotten my password, how can I login?

Customers can reset their account password using the "Forgotten your Password?" form located on the left hand panel.

Please note, you must correctly supply the same email address you used to register for your website account, a new password will then be emailed to this address. Upon logging back in, you may then change your password to something more memorable.

How secure are my personal details?

All personal customer details sent across our website servers are secured by 128bit SSL encryption.

The only personal details we store on customers are their Name, Address, Phone, Password and Email Address. To add further security, all customer passwords are "Hashed" so that not even members of staff can view your password.

We do not collect or store any credit/debit card details via our website.

What are the products stored in My Favourites?

Your Favourites are products that you regularly purchase or have manually saved. They are intended to help you to quickly find the products most relevant to your shopping habits.

Products are added to your Favourites every time you place an order or manually add an item via the product page.

You can view and manage your Favourites here.

What is the latest time I can place an order?

All postal orders received online before 3:00pm Sydney time, will be dispatched the same day, provided the goods are in stock.

For all orders after this cut-off time, we will try our best to dispatch the order the same day, for orders received too late, they will not be posted until the end of the following day of business.

For example, an order placed at 3:30pm Friday, will not be posted until Monday evening.

Can I place an order from outside of Australia or New Zealand?

No. Customers from outside of Australia and New Zealand should use our UK Branch.

Can I shop online using my instore credit account?

Yes, when shopping online, you can select your preferred method of payment as "Euro Instore Account". Please supply your customer account code for all credit orders.

How do I pay for my order?

During the checkout process you can state your chosen method of payment.

For customers selecting to pay via either Cash, Cheque or a Payment Card, we shall contact you personally upon compiling your order with the final order price.

Please do not send us payment prior to this notification, as all prices supplied online are only accurate estimates.

What payment methods do you accept?

Customers wishing to pay via payment card can use MasterCard, Visa, Visa Debit or EFTPOS keycards. We do not accept American Express or any other cards.

Additionally customers can pay via Cash, Cheque or via their Instore Credit Account.

How will my order be dispatched?

All orders from Australia and New Zealand will be dispatched using our courier service GT-EX, we shall advise of delivery method and costs.

How do you calculate postage prices?

We use a simple two bracket courier charge system based on the total value of your order to calculate our postal charges.

For all Australian based customers, our lower bracket is for orders under $100, orders over $100 will be posted using our higher bracket courier charge.

For all New Zealand based customers, our lower bracket is for orders under $500, orders over $500 will be posted using our higher bracket courier charge.

The postage price displayed during checkout is only to be used as an accurate guide, and not a confirmed final charge.

Where is my order?

All postal orders received online before 3:00pm Sydney time, will be dispatched the same day, provided the goods are in stock.

For all in stock orders, you can expect delivery within 1-2 days, for out-of-stock orders, you can expect delivery within 7-10 days.

If you have not received your order, please contact us.

Why is the price of my order different from what your website quoted?

Our website is setup to calculate an accurate estimated price for each item we sell.

The main problem that compromises this accuracy is the difference in the averages of item weights, a batch of rings can be weighed as having an average weight of 5g, however, a rouge ring from the same batch weighing 5.5g may potentially cost $50.00 more (Based on a $100.00 gram charge) for only a 0.5g inaccuracy.

How do I return items I've recieved?

All items returned must be in their original condition and accompanied with a matching invoice (A website order receipt will not suffice).

Returned items will be refunded at their original sale price, however, goods that were correctly supplied, may incur a handling and restocking charge.

We will only refund the cost of postage to an order that was either faulty, or supplied incorrectly.

Please return products to Euromounts Australia Ptd Ltd, Suite 3 Level 1, The Dymocks Building, 428 George Street, Sydney, NSW, 2000, Australia

Why can I not see any prices listed for products?

Customers are required to register for a website account before they can view product pricing and place orders online.

If you have already registered a website account that we have approved, you must login to our website using the same email address and password you submited during registration.

Please note, for customers registering for a website account, the account must be approved and unlocked by a member of staff before the customer may browse product pricing and shop online, this may take upto two working days.

Can you email me a login username and password?

No. Customers wishing to browse product pricing and shop online must create their own website accounts by registering here.

Upon registering, please allow 2 working days for your jewellery trade references to be verified and your account will be unlocked for use.

Are your precious metal products hallmarked?

All wedding rings, shanks, finished mounts and finished chains over 1g in weight are all UK Hallmarked.

Can you please send me your latest catalogue?

If you wish to receive a hard copy of our latest catalogue, please Contact us with your postal address.

Alternatively, registered customers can download a PDF version of our latest catalogue via their "My Account" page.

How can I enable JavaScript on my browser?

If you have JavaScript disabled, a thin red banner will be displayed across the top of every page on our website, recommending you enable Javascript on your browser.

Whilst it is not essential to have JavaScript enabled to use our site, to have access to instant live pricing, quoting and browsing animations during your visit, it must be enabled.

Please select your browser below for further instructions on how to enable JavaScript.

• Internet Explorer
• Firefox
• Chrome
• Safari
• Opera

When browsing the website, some pages have jerky animations, is there anything I can do?

Our website uses alot of JavaScript and Flash animations, on some slower computers, this may cause your browsing experience to show jerky animations.

Regisitered customers can change their animation settings via their "My Account" page. Under the heading "Preferences" you can manage your animation settings.

An alternative solution for customers is to also ensure that you are not running too many programs or internet browser windows/tabs that will occupy your computers memory.

How can I find the product I'm looking for?

Our website has been designed to offer multiple methods of finding the product you are looking for, ranging from step by step methods, to a simple and an advanced search tool.

Customers wishing to browse our range can use the main category links located in the heading of each page (Solder, Findings, Collets etc.). This method is designed to filter results step by step finding products by category, metal alloy, shape and style using visual images to aid selecting the filters.

If you know more specifically what you are looking for, we recommend you use our Advanced Search, by using as few or as many search options as you choose, by filtering your search results using dropmenus and a text description search.

Lastly, if you know exactly which product you are looking for, you can enter the product reference code into any search box located in the heading of every page.

I'm using the search tool and can see "Shank Specifications" and "Collet Specifications" listed, what are they?

When searching through our range of collets, shanks and finished mounts, "Specifications" allow you to specify the detailed characteristics you are interested in.

For example, you can specify that you want to find a finished mount with a "6 Claw", "Open Gallery" collet on a "D-Shape" shank.

How can I re-order a product I've previously purchased online?

Our website is setup with two methods of re-ordering products.

Via your Favourites page, you can view products that you regularly purchase or have manually added your favourites list. Additionally, via the same page you can filter purchased products using previous order references and dates.

I've found an error/bug with the website, what can I do?

If you have found something wrong with our website, or information you believe is incorrect, please send us an email at support@euromounts.com.au.